inTouch Telephony: Business Telephones Ottawa Businesses Rely On.

We offer monitoring & support for your IP PBX to help you gain the benefits of enterprise level functionality in your phone system, including off-site extensions for telecommuting, grouping of offices, and many more benefits. For example, your telephone bills can be drastically reduced to help you save money! To learn more about inTouch Telephony, give us a call at (613) 277-2312 or send us an email at info@digivie.com.

Business Telephones Ottawa Business Have Come To Rely On – Experience True Communications.

An IP PBX is a complete telephony system that enables telephone calls over IP data networks. This allows communications to be sent as data packets over the network. An IP PBX system costs much less than a traditional phone system, however, you have access to twice the features. In addition, an IP PBX system offers scalability and robustness as the system connects via the network.

Looking to Achieve the Benefits of an IP PBX System? inTouch Telephony is Exactly What You Need to Keep Your System Up and Running At All Times!

In today’s technology driven world, we must accept that technology is not perfect. In all honesty, end users will always experience a bit of hassle dealing with new technologies. While an IP PBX system clearly offers a wide variety of benefits, it’s important to have the proper support from a telephony expert. That’s where DigiVie comes in! We offer monitoring & support for your IP PBX.

What does this include? For personnel with assigned extensions, DigiVie offers:

  • On-call support services for system issues/outages
  • How-to questions during our standard business hours (8:00 am – 5:00 pm Monday-Friday)
  • After-hours support with inTouch Response (24x7x365)
  • Unlimited phone and email support services.
  • Remote support of IP-PBX and telephones, including:
  • Daily offsite automated backup (we maintain a ‘cold-site’ backup unit)
  • Emergency failure replacement (manufacturer hardware warranty must be current)
  • Software/firmware upgrades and service as required (manufacturer software subscription must be current)
  • Training for your personnel on day-to-day configuration issues, such as:
  • Moves, adds, changes, and customizing your call routing and auto-attendants.
  • On call support services
  • Unlimited support by phone and email
    • Unlimited support by phone and email
    • System issues/outages
    • How-to questions requiring less than ¼ hour of time (not a training replacement)
      • DigiVie’s standard business hours M-F 8:00 to 5:00, excluding holidays
    • After-hours support with inTouch Response       
      • 24 hours a day, 7 days a week, 365 days a year
    • Remote support of IP-PBX AND telephones
    • Daily offsite automated backup
    • Emergency failure replacement
      • DigiVie maintains a ‘cold-site’ backup unit for this purpose
      • Manufacturer hardware warranty must be current
    • Software/firmware upgrades & service, as required
      • Manufacturer software subscription must be current

DigiVie also offers inTouch Telephony Credit:

25% of all inTouch Telephony service fees are ‘banked’ for application to any future telephony-related purchases only. Keep in mind; this is not cash credit. This is applied as a discount to future purchases.

Telephones and web conferencing are important technologies in running your business. Contact DigiVie today to learn more about how we can help make IT work for you.  Experience the same business telephones Ottawa businesses rely on.