inTouch Helpdesk

What’s the key to successfully integrating IT solutions into your business? The answer is simple: ensuring your IT systems are available and operational at all times. DigiVie’s inTouch Helpdesk does exactly that! We offer unlimited helpdesk & technical liaison to eliminate technology disruptions and downtime. To learn more about inTouch Helpdesk, give us a call at (613) 277-2312 or send us an email at info@digivie.com.

DigiVie’s inTouch Helpdesk is designed to allow end users to contact our knowledgeable team of IT professionals in the event of IT disruption or downtime. For all personnel with computer, terminal, or virtual network accounts; inTouch Helpdesk offers:

  • On call support services (standard: desktop/user outage)
    • During standard business hours (8:00 am – 5:00 pm weekdays)
  • On call support services (emergency: server/network outage)
    • Additional cost – 24x7x365
  • Unlimited support by phone and email using state-of-the-art remote control technologies
    • Support for 1 mobile device per user account
    • Workstation/laptop health management
    • More information about service and coverage definitions available

What benefits can inTouch Helpdesk offer you and your staff? While larger organizations hire multiple internal staff members to serve as an IT department, DigiVie provides the same services without the need for the costly overhead of employees. You can expect the following deliverables:

  • Monthly executive summary reports emailed to key contacts
    • Additional reports available upon request
  • Business review meetings with your key DigiVie personnel
    • Scheduled 2-4 times per year
  • Budget planning
    • Work closely on technology related expenditures portion of annual budget
    • Allocate timelines for retiring and acquiring of hardware and software
    • Anticipate future needs

For all of your IT support needs, contact DigiVie to learn more about inTouch Helpdesk.