The 5 Most Essential Questions You NEED to Ask When Searching for a New IT Services Firm
When you’re looking for a new IT Services Firm In Ottawa, deciding on a company responsible for providing your businesses IT services and support will be an incredibly important choice.
In fact, it’s crucial to guarantee that the provider running your IT is qualified, capable and dedicated to giving you the best support possible.
Below is a list of 5 suggested questions that every company seeking a new IT provider in Ottawa should ask before making any decisions.
- How Qualified is Your Staff?
Knowing and understanding the experience and certifications held by an IT provider you’re considering working with is integral to understanding if they’ll be a good fit for your company. Many of your questions can be answered by searching through a provider’s website, which should supply case studies and testimonials from other clients. These can help you asses their previous successes and shortcomings and see how they’ll translate to work with your business. A qualified Ottawa IT company should be prepared to discuss past work.
- How Big is Your Company?
It’s important to understand the size and reach of a company that you plan on doing business with. As companies expand, often times, so does their knowledge base, support, and ability to problem solve. Conversely, with a smaller company, you’re likely to find that your business is a higher priority and perhaps more valuable to your provider. Either way, it’s important that you’re able to determine where you’ll stand with your provider and ensure that the provider is able to meet all of your needs.
- What Geographical Areas Do You Cover?
It may seem to be a silly question, but if part of your business’s future plans include moving or expanding, it’s important to know what geographical areas the IT provider you have in mind covers so you know your business will always be covered.
- Do You have a Guaranteed Response Time?
When your network is facing a security breach or any type of IT issue, it’s imperative that you can expect your provider will guarantee a response time. This is likely to vary, depending on what you’re willing to pay and the level of support needed. You should be provided with several ways to contact your IT provider in case of any issues, just as they should be able to easily reach you in case of an emergency.
- What Services Do You Offer & What isn’t Covered in Our Support Contract?
The most significant service for the average business today is cloud service – a great IT provider will let you know about this right away, and should mention that the cloud is the most secure and economical way to back up your files. It’s also the safest bet to prevent data breaches. You should also be hearing about security solutions, spam protection, and virtualization. In addition to a list of everything your perspective provider is promising to offer, it’s also important to recognize what will not part of the deal. You should know if certain repairs or installations are going to cost you extra and how much an IT provider will charge for non-covered services that may be crucial to you.
Understanding the important questions to ask will make choosing a Ottawa IT service provider as easy as possible.
DigiVie is happy to answer all of your questions and back them up with real results. For more information, you can contact us at firstname.lastname@example.org or reach out directly by phone at (613) 277-2312.